Privacy and AI

This article is part of the TIPPER framework

Many businesses are exploring powerful AI tools such as ChatGPT for all kinds of applications, from

1. providing personalized product recommendations to
2. offering automated customer support
3. analyzing huge volumes of customer feedback;

New Privacy Issues: Use of these AI tools raises unique, unprecedented privacy issues because these algorithms

1. are very powerful and opaque, and nobody quite knows how they work
2. they use vast amounts of data
3. they are upending the way we work and changing familiar routines.

So they will force us to rethink almost everything about our business processes, including how we manage privacy;

Stay on Top of Privacy Issues: Businesses that want to manage their risk must develop a comprehensive privacy strategy from the start and stay on top of rapid changes in

1. the underlying technology,
2. public perceptions, and
3. laws and regulations.